printer pix Consumer Complaints All Reviews

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printer pix Reviews

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  • Didn't even put "do not bend" sticker on envelope



    I am appalled by this company. And once all was said and done and I paid shipping I realized it would have been the same price for me to order from FedEx Office and pick up in person, then they would have been accountable, but as it was I paid excessive amounts for shipping, couldn't group my shipments (because they were individual Groupon coupons), and they didn't even put a "do not bend" sticker on the packaging, so the metal prints I got came bent and were unusable, and neither the Post Office nor the company would take responsibility -- or even answer emails for that... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    Millyz's Picture   Millyz    0 Comments   Comments
  • WASTE OF TIME COMPANY DONT BOTHER



    Since 2007 I have purchased 5 personalised calendars for my son to give to his grandparents and uncles. This year I trusted PrinterPricks to supply this service. December 2016 I spent a considerable amount of time creating 5 calendars. They arrived within a week. However 5 pages were totally black and even had the date section missing (which clearly show it's their printing error). I contacted the UK number provided as I needed these sorting asap as they were my sons gifts. Having spent 43 minutes on hold, I gave up and eventually managed to get through to someone on webchat who was... More...
    (Miscellaneous)
    Shelley123's Picture   Shelley123    0 Comments   Comments
  • Printer Pix - Failure to respond!



    I have tried to live chat with someone from Printer Pix 5 times now (live chat being a service you offer in order to reach a member of customer service) I have emailed 3 times! I have called and called and called waiting for my call to be picked up and nothing - the line states all of your representatives are busy helping other customers which is utter rubbish! I am a paying customer and I deserve to be able to speak to a customer representative, or anyone for that matter! All I wanted was to get confirmation my order had been received and was on its way in time for Christmas as your... More...
    (Airline)
    livwilson87's Picture   livwilson87    0 Comments   Comments
  • Printer Prixs



    Update 6/8/15 - I have over the course of my order called them 3 times, each time waiting over 40 minutes on hold. I have been now on hold for 1 hour, waiting to figure out what is the status of my order. It has been 30 BUSINESS DAYS since I ordered and it has yet to be shipped. I have still not received my refund either for the expedited shipping nor heard from the company to make any amends. This company should be shut down. If you are in the USA this company is the worst. Expect well over a month turn around time, I placed this order April 30th, I paid expedited shipping, $40 just... More...
    (Miscellaneous)
  • Printerpix is the absolute WORST



    DO NOT! I repeat DO NOT! EVER! do business with Printerpix.com. This is the worst customer service I have ever received. The groupon may seem like a good deal but I can guarantee you it would be well worth your money to spend more with another company. I purchased a Groupon with the intention of getting a canvas for a Christmas gift. Everything I read on their FAQ indicated I would receive it well before Christmas. I spent $5 for the groupon for the initial canvas print and an extra $20 for upgrades in the quality and for shipping. When it was obvious I was not going to recieve it in time... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    AlishiaL's Picture   AlishiaL    1 Comments   Comments
  • Printer Pix - Fake!!!!



    So then, let me try and keep this brief!! I ordered 2 photo books from them via a Groupon voucher. Order was placed 6th December in time for Christmas, CHRISTMAS 2015 at this rate! Every time I log on to their website, it states that it's still at 25% production. Stay away from this company with a 39ft pole. Why 39ft, well that the number of days I have been waiting and still counting!!!! More...
    (Holiday shopping reviews)
    MrsMcP's Picture   MrsMcP    1 Comments   Comments
  • Awful service and customer service. It is a joke!!!!



    I ordered 2 photo books for Christmas for my grandma and my mum. They are not living here so I had to take them to abroad. I uploaded my photos on the 8th of December to make sure it is going to arrive before my flight is leaving on the 23rd of December. They have been guaranteed 10 working days , which is absolutely not right. If I know I won't get this presents I wouldn't ordered from this company. The customer service said my photo books have been dispatched, but I checked their site and they didn't even start to do it. Then now I got their message they had some technical... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    Markos's Picture   Markos    0 Comments   Comments
  • PRINTERPIX TOTAL JOKE DO NOT USE



    I am totally disgusted with this service, i placed my order on the 15th dec, these were gauranteed for christmas. On a number of occasions i have called to chase these, i was told they had been dispatched well what actually arrived was only part of my order ( 2 keyrings ) so i called back, i was told by the lady on the phone she would chase it up and call me back, but heard nothing, these have now cost me an awful lot more then i expected after several half hour 0844 calls from a mobile plus replacement gifts. To be obviously lied to several times on how the items have been dispatched when... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    michellered's Picture   michellered    0 Comments   Comments
  • DO NOT PURCHASE



    Ordered products because there was a sale where I purchase the product now for a discount and make it whenever. I purchased three products. Now I see that the shipping is separate for each item, extra expense. I wouldn't have made the sale knowing that. I didn't realize that the mug I prepared turns grey when hot, it looks like it's black so I made a photo that would look great with a black mug, not a grey one. When I realized, I sent them email asking if I could modify my order. No answer. Not before the product shipped, not after, never. Just ignored. So I'm... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    stipez's Picture   stipez    0 Comments   Comments
  • HORRIBLE CUSTOMER SERVICE AND PRODUCTS!



    I ordered a Groupon in September for some photo slates. These are pictures that are printed on a rock slate. They looked really neat on the website so I decided to order 8 of them for Christmas gifts. The order took a while to receive which I wasn't too worried about since I had ordered so far ahead of time. When I got them however the quality was horrible. It looked like everyone in the pictures got mud splattered all over their faces. I emailed the company which is what is recommended if there is a problem with your order and I got an automatic response that said that they are very... More...
    (Holiday shopping reviews)
    emmerasmommy's Picture   emmerasmommy    0 Comments   Comments
  • Printerpix is a joke!



    I bought a groupon for a photo to be printed on slate. It was poorly packaged in a thin layer of bubble wrap and sent in a carboard envelope. Naturally it arrived broken. No reply to my email to them. Finally after 2 days I reached someone by phone on 12/9/14 and was told a replacement would be sent in time for Christmas. It is now 12/24 and I have NO present for my son's grilfriend! I have no been on hold for 25 minutes trying to reach them to find out where my package is. More...
    (Online Shopping - Sponsored by AMAZON.COM)
    DebbieJoyce's Picture   DebbieJoyce    0 Comments   Comments
  • PRINTERPIX SUCKS



    THIS PLACE IS AN ABSOLUTE SCAM!!! I bought a Groupon for the 4 Instagram Canvases to give as a Christmas gift to a family member. Before purchasing the Groupon I went on to the website and scoped it out. I was extremely happy that they were guaranteeing delivery by Christmas for all orders placed before December 9 and this ultimately led me to purchase the Groupon. I had a few questions regarding the pixels of the canvases so I sent customer support at PrinterPix an email with my question and NEVER received a response. Regardless, I had already purchased the Groupon so I went ahead and... More...
    (Holiday shopping reviews)
    ehlisat718's Picture   ehlisat718    1 Comments   Comments
  • Horrible Service



    It was difficult to make an order online because of their website issues so I waited a while on the phone to make one. I made the order on Dec 2 and after over 2 wks. I called and waited to speak with a representative for 30 min. to be told they had no idea what happened to my stagnant order. I was assured I should receive a tracking number that day or by the next but never received one via email. The same email that never got a reply to my inquiry before I called. I waited a couple days and called, again. Another long wait to be told they show guaranteed by Xmas and told that I should... More...
    (Shopping, Chain Stores)
    tazsmama97's Picture   tazsmama97    2 Comments   Comments
  • PrinterPix- Basically a Scam



    Do NOT order anything from this company. I bought a Groupon for a photo book with them. I purchased the photo book on October 20th, 2014. It is now December 19th, 2014 and they have yet to even ship the order. The photo book was only $9 and after looking at the website, it appeared to be a good deal. However, once you checkout, you find out that it could take up to 15 days (or a great deal longer, apparently) for them to process your order, then it can take up to 21 days to ship with standard shipping. That's 5 weeks. This photo book was a gift that I needed to give within 3... More...
    (Miscellaneous)
    cstanbro's Picture   cstanbro    0 Comments   Comments
  • Worst service ever. They lie!



    I ordered a book one month in advance and I never got it on time. I called them and spend hours trying to get an answere from their horrible customer service. The manager lied to me. She promised me to ship overnight and she never di it. I was supposed to give the book to my 5 years old niece, and I was not the only dissapointed person. Slow process, lies, non professional service...100% frustration guaranteed! More...
    (Miscellaneous)
    danielasm48's Picture   danielasm48    0 Comments   Comments
  • awfull, terrible service



    I ordered 2 agendas for my parents in law. We planned to take them with us but we did not receive them on time. I tried to reach their customer service in Belgium, Holland and UK but with all 3 of them and with all of them i was waiting more then 30 minutes, listening to a waiting music and the message that their customers where so important for them. What a lie...... NEVER NEVER AGAIN ANYMORE. I hope i can warn enough other customers to prevent them to buy from this terrible company. More...
    (Miscellaneous)
  • PRINTERPIX - DON'T USE



    8/12/14 Review. Ordered a calendar through Groupon. Calendar arrived in time for me to send to Australia and photos I attached were fine, not brilliant but you get what you pay for! Anyway I also received 4 other calendars which were meant for other customers! I have contacted customer services numerous times to let them know but all I have had is an automated email response or the phone cuts off - no one has been in touch!! I am still waiting for a Birthday card which I ordered, had to go out and buy one as it was their Birthday yesterday! Also waiting for 40 photo prints! More...
    (Holiday shopping reviews)
    boz1's Picture   boz1    0 Comments   Comments
  • GOD AWFUL!!!!



    I ordered a voucher through Living Social. I figure it's a great way to try out a company and to see if I want to continue to do business with them. Well...I ordered my Picture Puzzle for my nephew's birthday one month in advance. 2 days before his birthday and STILL NO puzzle! I emailed several times only to get 1 response stating that they cannot locate my order. However, I sign onto my account and there is my order number and date of purchase. I email back and I get ***enter cricket noises***. So, I call. I called 5 times only to get my call disconnected. So, 6th time... More...
    (Holiday shopping reviews)
  • Don't waste your money with PrinterPix



    Do NOT waste your time with this company, and believe me, it will take up lots of your time! I made an order on the phone with their customer service representative and paid extra for expedited shipping so that my kindle fire case would arrive by my mother's birthday. A full two weeks later I logged in to the site and saw that the production had not yet started because there was a problem with my picture that I was not told about. I called immediately and a customer service agent apologized and said 'an e-mail should have gone out,' but didn't. She promised me... More...
    (Holiday shopping reviews)
    Katek's Picture   Katek    0 Comments   Comments
  • This site SUCKS!



    I bought a Groupon voucher for Printer Pix. I have purchased several Groupons before and have never had any trouble. This time, however, I have had nothing by trouble. I have been trying for days to get all the way through the ordering process without their website crashing. What a waste of time and money! I'll contact Groupon about it. I want my money back. PRINTERPIX SUCKS!!! More...
    (Miscellaneous)
  • Photo Stone Slate Photo



    I ordered 2 of these from Groupon. What a horrible experience. The first slate photo I ordered was such poor quality, I figured it was the photo I sent in. The second one I ordered, I used my professional Nikon camera & the photo had brilliant colors. When I finally received my slate photo, the quality was so poor, the kids look like ghosts. I've sent emails to Printerpix for a week & FINALLY got a response today that said I could have returned it, but my time has run out. Shame on this company for their poor quality of product and shame on them even more for... More...
    (Miscellaneous)
    AWalker13's Picture   AWalker13    0 Comments   Comments
  • Horrible Experience



    on 8/31/14 I went on line to PrinterPix to use their Groupon offer that I had purchased. During the check out, I knew I would have to pay for shipping of the item, so I entered my Paypal information. PrinterPix charged the entire price of $143 to my account instead of the $23 for shipping. I immediately called the company and asked to cancel the order so I could order correctly and get my money back immediately... the customer service at Printer Pix told me that was not necessary, that the Groupon was applied to by purchase and that I would be refunded my money. Two days went by and I... More...
    (Miscellaneous)
    pjjohnson's Picture   pjjohnson    0 Comments   Comments
  • Buyer beware!



    First time ever buying a groupon coupon and should have known it was too good to be true. This purchase was a photobook for a friends wedding guest book and turned out to be a NIGHTMARE! Their are two types of customers, those who get terrible service, compliance and comeback and those who say nothing at all and never return. Buyer beware, don't put yourself in this situation. From day one the website was not working, would load my templates, then a week later when I did get a step into the process, then it wouldn't load my pictures, then a week later when I was finally able to... More...
    (Miscellaneous)
    Justsouknow's Picture   Justsouknow    1 Comments   Comments
  • worst online printing service!



    I ordered 5 copies of the same photo book (6x8). Not to mention they arrived later than they supposed to. One book has the wrong cover! One has broken pages. All of them, the texts are blurry and off color. I called the custom service. It took me 2 days and over 4 hours on the phone waiting!!!! finally i got to talk to someone, who is not helpful at all. They asked me to send photos of the damaged books and told me if it is approved to be their fault, I will receive new one within 14 days. it has been 5 WEEKS!!! I still haven't received my photo books. I sent emails to them, no... More...
    (Miscellaneous)
    contactzw's Picture   contactzw    0 Comments   Comments
  • HORRIBLE



    HAVE BEEN CALLING THE PHONE SERVICE FOR 5 DAYS, CAN NEVER GET THROUGH DUE TO "SYSTEM PROBLEMS" FINALLY GOT THROUGH TODAY AFTER BEING ON HOLD FOR 32 MINUTES. PLACED 11 ORDERS THAT WERE GUARANTEED BEFORE CHRISTMAS, NOW IM BEING TOLD ONLY 4 OF THEM WILL MAKE IT BEFORE CHRISTMAS. ASKED HOW MUCH IT WOULD BE FOR 2 DAY SHIPPING-$30.00 AN ITEM. EMAILED THEM TWICE. HAVE NEVER RECEIVED SUCH POOR CUSTOMER SERVICE. I WAS NEVER EVEN GIVEN TRACKING NUMBERS FOR THE "SHIPPED" ITEMS I HAVE YET TO RECEIVE. MY ORDER HAS BEEN PLACED FOR MORE THAN 1 WEEK AND IT IS STILL"BEING PREPARED... More...
    (Miscellaneous)
    niotisc's Picture   niotisc    0 Comments   Comments
  • HORRIBLE COMPANY



    I ordered a personalized phone case with a picture of my dog and received a phone case with a strange girl's picture on it. I have emailed the company five times and have gotten nothing back except a computer generated message saying they would contact me in 2-3 days. I have tried calling countless times. Half the time it says there is an error and hangs up or I sit on hold for so long I have to hang up before I freak out. I have never seen such disregard for customers. This company is terrible and has no business dealing with the public in any way. More...
    (Online Shopping - Sponsored by AMAZON.COM)
    teccemichele's Picture   teccemichele    0 Comments   Comments
  • No photo album even after 40 days of order



    I placed an order with Printerpix on 11th sep for a 8" x 6" Landscape Photo Hardcover Photo Book (20 pages). The order number was 6236170. Ideally it takes 21 days for the order to be delivered. I called printerpix numerous times but nobody seems to answer the calls. I was always kept on hold and once even for 17 mins. I wrote to printerpix customer care also twice. Every time i was alloted a new complaint number along with a message saying that somebody will get in touch with you in next 2-3 business days. I never received any reply in terms of a phone call or a email reply. More...
    (Miscellaneous)
    lilyverma09's Picture   lilyverma09    0 Comments   Comments
  • Printerpix A4 Calendars with Groupon UK vouchers



    I purchased Groupon UK vouchers for five A4 Calendars from Printerpix. The Printerpix website is impossible to navigate. I couldn't even get a starting month for my calendars. Information that I put in just disappeared and after two days of trying I contacted Printerpix to ask for assistance navigating their website. I got an automatic reply and nothing else. I finally contacted Groupon UK but by this time the vouchers has expired and they told me they were unable to help me. I sent Groupon UK another message telling them about the reviews I had read about Printerpix which... More...
    (Miscellaneous)
    DP564's Picture   DP564    0 Comments   Comments
  • not impressed



    Took them weeks to tell me their software had corrupted my pictures and could I resubmit them. I said no and asked for a refund, which they did. However a few days later some of my order (calenders) turned up. Had this all gone smoothly i.e. I order, I pay and the item arrives within a reasonable time-frame I think I would still have been disappointed with the quality. The paper is very thin and they print the calenders double sided. Photobox use much better quality paper and print 1 month per sheet. More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    satkins's Picture   satkins    0 Comments   Comments
  • ABSOLUTELY AWFUL



    I wish I had read reviews online before ordering! Like so many others, I had a groupon coupon for some personalised mobile phone cases. I ordered them mid December and thought they may come just after Christmas...but end of January and I have still received nothing! I sent three email weeks apart and only got an automated response. Finally I sent an email which was an official complaint and quoted their complaints policy to them. Surprise surprise I got a response the next day! They told me that delivery had been refused as addressee had gone away. I certainly have not gone away!! Then they... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    MiltonLou's Picture   MiltonLou    0 Comments   Comments
  • Waited WAY TOO long for my calendar



    I ordered 2 calendars on 12/2/12. They said it would be delivered in 10-15 days. The second calendar arrived 12/24/12. The first one I ordered arrived 1/24/13. I called 5 times and each time they promised my order was being processed and they would expedite it as fast as they could. They said they would be a rush on shipping since it took so long to process my calendar. It took 9 days for it to come which was not a rush. Neither was processing since it took a total of 45 days to process. The software was not as easy to use as other sites. I WILL NEVER ORDER FROM THEM AGAIN! BEWARE! More...
    (Miscellaneous)
    helloitsme's Picture   helloitsme    0 Comments   Comments
  • A TERRIBLE MISTAKE



    Bought a groupon as well on this, thank goodness.. that after 30 minutes of trying to download and resizing my photos .. I said to myself STOP! let me just google the reviews on this on, true enough said.. before I could go any further at least I only wasted 9 bucks on this one, this is a very terrible website, un-user friendly,who ever came up with this one should be ashamed! And to place it as an ad on groupon, it did sell .. but what a terrible mistake.. at least I stopped after 30 minutes. Going to groupon to post a feedback. Shame! Shame! Shame! More...
    (Miscellaneous)
    mcruz9947's Picture   mcruz9947    0 Comments   Comments
  • Printer Pix Rip off



    purchased a groupon for a photo book which will expire on 1/31/13. I am a professional photographer who normally uses a different service, but figured I'd give printerpix a try. After working for 2 weeks on this book for hours on end, the book disappeared out of my project file. I called and was on hold for almost 2 hours. When the woman finally answered, she said they did a software update & wiped everything out. Since it was here one moment and gone the next, I requested some help to try & locate it to which she did not reply. I let her know that I was a first time... More...
    (Advertising)
    hbnb's Picture   hbnb    1 Comments   Comments
  • Avoid at all costs this place is a nightmare!!!



    Bought a groupon for this photo book, spent hours putting it together, paid for a bunch of add ons. Ordered it on 10/16/12. Was told I would have it in 14 days, after 6 weeks and multiple calls to them and every excuse you can think of, including it was at the printers and they were waiting for the ink to dry, and that Halloween was a holiday they were closed for, I finally got it the second week of Dec. Almost all of the pages were cut off at the tops, cutting the tops of heads off, the color was terrible. I called again, was told to take pics of the problems and send to them, I did but... More...
    (Miscellaneous)
    Holycow97's Picture   Holycow97    0 Comments   Comments
  • MASSIVE DISASTER!!!



    I have purchased a groupon voucher for a leather cover album, spent 2 weeks designing the 100 pages, ordered it on the 28th of november 2012 thinking the album will be delivered in time for Christmas. We are 3rd of Jan 2013 and i still didnt get the album. I have been emailing them for 2 weeks and never got a response. I called several times and finally today someone answered saying that the order has been cancelled and the album deleted. NEVER AGAIN!!! Please dont get trapped like we all did. AVOID at all cost!!! even if Groupon was givinng away printerpix albums i would still not take... More...
    (Miscellaneous)
    user2013's Picture   user2013    1 Comments   Comments
  • So Incredibly Slow, Unclear Shipping Windows, Misleading Photos



    Don't waste your time with Printer Pix. They are the absolute slowest company online, and there's a reason for that -- they do very little of the work themselves. The outsource the work to other companies, have the finished product shipped to them, THEN ship it to you. I purchased some mounted photos from them on 11/23/12, they still haven't even shipped and it's 12/20/12. They claim that the cutoff for delivery by Dec 24th was 11/19, but that was not a featured heading anywhere on the site at the time of purchase. Additionally, the photos they show of the mounted photos... More...
    (Home Improvement)
    wlg2012's Picture   wlg2012    0 Comments   Comments
  • disaster



    my canvas just arrive today and is the worst canvas ever i order (i have 4 of them) is in diamond shape is not stretch properly the linen is poor quality fold on the corners are badly folded and damage (scratches on panting) box for delivery was 4 times bigger then canvas I will never buy anything from PrinterPix and I will never recommended to anybody More...
    (Shopping, Chain Stores)
    remicky's Picture   remicky    1 Comments   Comments
  • Printerpix photo books



    I am still waiting for 2photo books that I was emailed to say they were dispatched on 11th May. I have emailed Printerpix a number of times to only receive an automated reply. I have requested in 3 occasions that a manager ring me and I have had no phone call. I try to ring regularly and I'm always placed in such a long queue that I have never managed to speak to anyone. My emails are clearly not being read, due to my questions not being answered and my request of a phone call not being met. After reading these reviews I am now concerned about the qualityof the books if I ever receive... More...
    (Miscellaneous)
    Beckym's Picture   Beckym    1 Comments   Comments
  • STUPID WEBSITE!



    THIS WEBSITE IS THE WORST WEBSITE I HAVE EVER USED! I WISH IT WOULD DISAPPEAR INTO CYBERSPACE. IN ALL HONESTY, MY MOM WORKED ON A BOOK ABOUT OUR VACATION AND IT WAS TURNING OUT REALLY WELL. WE SAW ALL THE MANY TRILLIONGAGILLIONMILLION BAD REVIEWS (NO WONDER) BUT SHE KEPT HER HOPES UP AND NOW PRINTER PIX RUINED HER AWESOME BOOK! SHE WAS MAKING HER BOOK, MADE A SMALL MISTAKE ON THE PAGE, CLICKED THE "PREVIOUS STEP" BUTTON, THINKING IT WOULD JUST UNDUE HER MISTAKE, BUT IT DELETED HER WHOLE BOOK! ALL OF HER HARD WORK JUST DISAPPEARED! THE PEOPLE SHE CALLED WERE NO HELP AND BASICALLY... More...
    (Internet - Sponsored by DIRECPATH)
    DATO1901's Picture   DATO1901    7 Comments   Comments
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