printer pix Support Tickets All Reviews

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printer pix Reviews

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  • Order never received



    I ordered an 11x14 canvas print on May 14. It was to be a gift for my son for Fathers Day. Order #61114247. Ticket code LTK1221604102861x. On June 10th I emailed them asking about my order. I received the standard letter that a representative had been assigned and would get back to me. I spent time on several days on the phone waiting for a live person to answer. I emailed 3 more times and received same standard letter. I'm beginning to think there is no customer support in this company. If they are not going to send my picture I want my money returned. I will not order from this... More...
    (Miscellaneous)
  • Where is My Order?



    Order #61164147 I paid for expedited delivery and I ordered itJune 28th. I have emailed multiple times and no one responds. I call during business hours and I get a message saying you are not open even though the message states that you should be. I try to call and I am on hold forever. Terrible customer service! My order was an anniversary gift for my wife which has obviously come and gone. More...
    (Miscellaneous)
  • 30 Business days, still nothing



    Update 6/8/15 - I have over the course of my order called them 3 times, each time waiting over 40 minutes on hold. I have been now on hold for 1 hour, waiting to figure out what is the status of my order. It has been 30 BUSINESS DAYS since I ordered and it has yet to be shipped. I have still not received my refund either for the expedited shipping nor heard from the company to make any amends. This company should be shut down. If you are in the USA this company is the worst. Expect well over a month turn around time, I placed this order April 30th, I paid expedited shipping, $40 just... More...
    (Miscellaneous)
  • Bad Product / Horrible Customer Service



    I ordered 2 Custom Stone Slate Photo from Groupon. What a horrible experience. The first photo I ordered was such poor quality, I figured it was the photo I sent in. The 2nd one I ordered, I used my professional Nikon camera & the photo had brilliant colors. When I finally received my slate photo, the quality was so poor, the kids look like ghosts. I've sent emails to Printerpix for a week & FINALLY got a response today that said I could have returned it, but my time has run out. Shame on this company for their poor quality of product and shame on them even more... More...
    (Miscellaneous)
  • LTK122160303002X



    12-23-2013 Emailed with images of damage, as phone numbers were not excepting calls. 1-2-2014 Emailed and ask to forward to Manager. Phone numbers still not working. 1-6-2014 Called and gave up after 1hr on hold, never able to talk to anyone. ................... I just received my recent damaged orders 6324008,6324154,6324225 1. NONE of the orders had the wood block mountings that was requested, and documented. 2. Order 6324008 The most damaged having a big dent with printing flaws on right side. 3. Order 6324154 dents in center, scratches on back and dent on one... More...
    (Miscellaneous)


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