printer pix Complaint

printer pix Complaint

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3rd Times Not A Charm


So I used a Groupon for Printer Pix . No issues, actually turned out great, so I decided to by a couple more groupons..bad idea. Had another photo canvas done for a gift for my mom that lives across the country and was informed that the picture quality was fine but the canvas was sagging and missing staples. I reached out to support but didn't hear back. One of her friends had to come over and stretch the canvas over the frame and put staples in the frame. About a month later I heard back from PrinterPix but issue had been resolved.
Now let's move onto now. In October, I submitted 3 photos to be blown up as canvas: photo A, B, and C. I started in Oct so there would be no issue for Christmas rush. They get to me and Photo A and B look great but B is missing hanging Kit I paid for (not a huge deal). Photo C, looks horrible! It was collage with a red background. All he faces on the print now have red/orange-ish hue to them. In addition, every corner of the canvas is scuffed up and ripped in essence as white is coming through the red. After waiting on hold for 20 mins, i speak to a very nice gal and she tell me to send int picture and guarantees the photos will be done in time for Christmas. Before processing reprint she triple checks to make sure she has right prints.
A month later I get prints..much slower than what it originally took. I just got them today and 1. they sent Photo A, which was the only photo that was done correctly and didn't need to be redone. It was Photo B that needed to be redone and was triple checked to make sure #'s and pictures lined up. 2. The collage: corners are still scuffed up and white ripped through the red. Additionally, they didn't center it, so the the top of the photos/canvas almost cuts off our heads INSTEAD of the 1/2" border. The rest of canvas then has a screwed up boarded. The faces still have red/orange-ish hue.

I call the Support Line and their receive a message that "their system is offline." I email them with photos but don't receive that instant "thanks for your response, here is your #." So reply back with a couple other things. After 30 mins of calling, finally, their systems are working, but have to wait 30 mins before I can talk to this ball of sunshine that has about the technological savvy of 2 year old. She says she can't see my pictures. I send them again..nothing. I send a brand new email and still don't get an auto responder, which means there is something something wrong with their site/server but she cannot understand this and keeps getting mad at me and saying it's my fault and my email. She also says I gave them the wrong ORder # as as the picture are wrong. No, you customer support gal gave me the # and clarified it with me 7 times.

Finally she acts all cavalier and says she will process the reprint even though she doesn't have the photos. Really? You're an idiot..I can't help that. I asked her to simply refund my money as I need them by Christmas and this is the 2nd time doing them. She claims they will be to me by Christmas. Forgive me if I don't trust anything that comes out of your mouth at this point! She abruptly hung up on me.

I am not sure if they guys used to be good and now just suck or if I just lucked out the few times. I will not use them again. You can go to Costco for about the same price as a Groupon. I have to believe there is less headache than PrinterPix


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