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printer pix Complaint - Don't waste your money with PrinterPix
printer pix Complaint

printer pix Complaint


Don't waste your money with PrinterPix

Do NOT waste your time with this company, and believe me, it will take up lots of your time! I made an order on the phone with their customer service representative and paid extra for expedited shipping so that my kindle fire case would arrive by my mother's birthday. A full two weeks later I logged in to the site and saw that the production had not yet started because there was a problem with my picture that I was not told about. I called immediately and a customer service agent apologized and said 'an e-mail should have gone out,' but didn't. She promised me overnight shipping. Two days later when my package still hadn't arrived I called again. This time I spoke with Ravetta Whitaker, a manager who promised me the same overnight shipping, an e-mail confirmation, and a phone call when my package went out. None of those things happened. One week later my package was sent to the wrong address and when I called to complain for a final time and request my money back, I was told that a manager would call me back that day and none did. I finally reached Ravetta this morning and she was was rude, dismissive, and said that since my package was shipped (even though she admits to the wrong address) she will not refund my money. She did say she would refund my expedited shipping but when I asked to speak to the person in charge of finances to ensure that my money is refunded, I was not allowed to speak to anyone in the company but her. I am not holding my breath. SAVE YOUR MONEY, SHOP WITH THE HUNDREDS OF OTHER PHOTO COMPANIES OUT THERE AND PUT THIS ONE OUT OF BUSINESS.

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