printer pix Complaint

printer pix Complaint

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HORRIBLE CUSTOMER SERVICE AND PRODUCTS! - Slate Photo Pictures


I ordered a Groupon in September for some photo slates. These are pictures that are printed on a rock slate. They looked really neat on the website so I decided to order 8 of them for Christmas gifts.

The order took a while to receive which I wasn't too worried about since I had ordered so far ahead of time. When I got them however the quality was horrible. It looked like everyone in the pictures got mud splattered all over their faces. I emailed the company which is what is recommended if there is a problem with your order and I got an automatic response that said that they are very busy and that they may not be able to get back to me right away. I was ok with this since again, I still had plenty of time to get this resolved before Christmas.

After waiting about 2 weeks with no response I decided to give them a call. Every time you call this company there is a minimum 20 minute hold time. I waited as long as 32 minutes on one of my calls. When I finally did get a hold of someone they apologized and had me email them pictures of the product that I received that showed all of the flaws. I was assured that as soon as they got the email that they would send me some new slates that maybe there was an issue in production. I thought, ok well I am still good with time, they are trying to make it right, no problem. So I waited and waited and then realized that my order never got reordered. So I called again, waited on hold again and they had me reload the pictures into their site to make sure there wasn't an issue with the upload. So I did that they ordered the pictures and a few weeks later they came in the mail.

By this time it was the end of October/beginning of November and what do you know to my surprise the new slates that I got in the mail were EXACTLY like the first. So I emailed AGAIN and still no answer. So I called AGAIN and waited on hold AGAIN and the person I talked to was very apologetic and said that I can replace the slates with another item of equal or lesser price so I picked a wooden block to have the pictures printed on. I talked to this representative on November 26th he said that he was going to order them right away and get them sent out. I looked on their website to try and track the order and the order never showed up.

So I called again by this time it was December 4th. I talked with a lady who apologized again and said that she was going to have the order expedited to me to make sure that I got it in time for Christmas. (Their cutoff day for guaranteed delivery by Christmas was December 9th). I waited and waited and waited until finally on December 20th I got and email saying that it was being shipped. I thought ok well expedited delivery should get it here in time then I noticed that the tracking number and link they gave me was for ups ground shipping not expedited. I got an email on December 22nd that said that some items were sent out late and that if these were for Christmas gifts that I might want to find another gift and then they offered me 75% off my next order. Ha there will be NO next order! I will never order from this company again!

It is December 26th and I STILL don't have my items. I would not recommend this company to anyone! I also plan on contacting Groupon to suggest that they don't do business with them in the future either.


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