printer pix Complaint

printer pix Complaint

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Horrible Experience - slate print


on 8/31/14 I went on line to PrinterPix to use their Groupon offer that I had purchased. During the check out, I knew I would have to pay for shipping of the item, so I entered my Paypal information. PrinterPix charged the entire price of $143 to my account instead of the $23 for shipping. I immediately called the company and asked to cancel the order so I could order correctly and get my money back immediately... the customer service at Printer Pix told me that was not necessary, that the Groupon was applied to by purchase and that I would be refunded my money. Two days went by and I did not have a refund. I called again and customer service told me it would be up to 60 days because Paypal holds onto the the refund. I contacted Paypal and was informed that this information is not true. Paypal refunds are immediate, the vendor needs to log in and process the refund. I called Printer Pix again on 9/11/14 and spoke with Amanda. I told her that Paypal told me that they dont take 60 days for a refund. I told her that I initially wanted to cancel the order so that I could have gotten my money back and that there were other reviews online about their company holding refunds after overcharging from a Groupon. The customer service representative told me that the refund was in process and that there was nothing further they could do... I have been overcharged for products that I would not have purchased without the Groupon advertisement, and I believe that this company has been doing this to others as well.


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