printer pix Complaint

printer pix Complaint

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PRINTERPIX SUCKS


THIS PLACE IS AN ABSOLUTE SCAM!!! I bought a Groupon for the 4 Instagram Canvases to give as a Christmas gift to a family member. Before purchasing the Groupon I went on to the website and scoped it out. I was extremely happy that they were guaranteeing delivery by Christmas for all orders placed before December 9 and this ultimately led me to purchase the Groupon. I had a few questions regarding the pixels of the canvases so I sent customer support at PrinterPix an email with my question and NEVER received a response. Regardless, I had already purchased the Groupon so I went ahead and I placed my order on December 8, redeemed my groupon and had to pay $20 for "shipping and delivery." Well needless to say, it was the week before christmas and I never received an email that my items had even shipped yet. Accordingly, I called the company and waited a half hour to actually speak to a person. When I finally did, I was told that they were "up until 3 am working on my order." Seemed very bizarre to tell a customer that but so be it. The lady I spoke with (Janeesha) confirmed that I would definitely get my order before Christmas and that if I did not, I would get a refund. After a few more days I was concerned, so I had called an additional 2 times and waited on hold for a very long time only to be told the same thing. The customer support is NOT HELPFUL AT ALL. Finally, I gave up. I did get an email that my order shipped on Sunday December 21. However, when I track the item it says that the expected delivery date is December 30, AFTER CHRISTMAS!! Now my niece will have no gift to open on Christmas day. I attempted to call PrinterPix to explain this to them and get my refund for my shipping but, what do ya know??? THEIR PHONE NUMBER DISCONNECTS ME EVERY TIME I CALL! I can't even get in touch with them. I will continue to call them and will hopefully be able to get my refund back from Groupon, but I want everyone out there to be aware of this company and please do not order anything from them. I wish that I had looked at the better business bureau reviews because they all pretty much say the same thing and reflect many complaints made about this business.


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