printer pix Complaint

printer pix Complaint

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PrinterPix- Basically a Scam - PrinterPix photo book


Do NOT order anything from this company.

I bought a Groupon for a photo book with them. I purchased the photo book on October 20th, 2014. It is now December 19th, 2014 and they have yet to even ship the order.

The photo book was only $9 and after looking at the website, it appeared to be a good deal. However, once you checkout, you find out that it could take up to 15 days (or a great deal longer, apparently) for them to process your order, then it can take up to 21 days to ship with standard shipping. That's 5 weeks. This photo book was a gift that I needed to give within 3 weeks, so I paid $40 extra in shipping costs to make sure that I had it on time.

Unfortunately, the event that the gift was purchased for has come and gone and my order has yet to arrive. After being on hold for over 30 minutes, PrinterPix reps promised me a refund on my shipping costs in early November (which I have yet to receive) and then told me that they would send me my product immediately.

I still don't have the photo book or the refund. Do not trust this company. My only consolation is that a company with customer service and follow through this poor will surely go out of business. However, I feel compelled to speed that process up as much as I am able.

Spend the extra $ and purchase your photo gift from a reputable, quality site like Snapfish or Shutterfly. They deserve your business far more than PrinterPix.


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