printer pix Support Ticket

30 Business days, still nothing - 16x24 canvas print

Created By: UllrichNumber7's Picture UllrichNumber7 Last Reply: UllrichNumber7's Picture UllrichNumber7
Priority Level: [High] Status: [Open]
Created: 2 years ago Last Updated: 2 years ago
Department: N/A Replies: 0
Product: 16x24 canvas print

Update 6/8/15 - I have over the course of my order called them 3 times, each time waiting over 40 minutes on hold. I have been now on hold for 1 hour, waiting to figure out what is the status of my order. It has been 30 BUSINESS DAYS since I ordered and it has yet to be shipped. I have still not received my refund either for the expedited shipping nor heard from the company to make any amends. This company should be shut down.

If you are in the USA this company is the worst. Expect well over a month turn around time,

I placed this order April 30th, I paid expedited shipping, $40 just to get it on time... It is now May 27th. I called two different times over a week apart, the first time (about 2 weeks ago) I was assured the deepest apology, she "refunded" my expedited shipping and said she would get an escalation team on it and they would be talking to me after not to long. One week later I still had no refund, I still have an order that is "being processed" and I have not spoke to anybody else at that point. So I call again, and she assures me that it will be escalated and I will hear from someone once again...

Now it is the 27th, and I still have heard nothing. No refund has been done for my shipping yet, and I am still waiting for my order to even be shipped.


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